Wireless connections are fickle. One minute you have an excellent signal, the next it can disappear for a host of reasons, from temperature to interference from items that run at the same frequency. You likely have an IP confusion problem. Double-click on your wireless connection icon at the bottom right of your screen, ie. your system tray. Then click on the Support tab. Look at the IP address: if it doesn't start with the numbers 192.168.0.something then your wireless adapter is confused. (This private IP address group may be different in your region. You should consult your router's guide to verify this.) You need to push it back on the right road. Click on the Repair button and that will hopefully fix it. If not, go back to the General tab and disactivate your wireless connection for a minute, then re-activate it through the Control Panel, Network Connections: double click on the Wireless connection entry that should read 'Disactivated'. It will reactivate or re-enable itself quickly. Follow the same steps as above to verify that your IP address has changed to the 192.168.0.something. If it has you're wireless is working. If not, shut down your PC for a minute, then re-start and re-check your IP again. If the IP still has not corrected itself, then it can be a case that your laptop is not working correctly with the the security protocol of the modem-router, i.e. either WEP or WPA. Change the protocol and if that does not cure the problem, remove the security protocol altogether. However if you remove it, keep in mind that users in a 100 metre radius may use your Internet connection without your permission, suck up your bandwith and commit crimes. Make sure you have File sharing disabled in your laptop so no one can see your files. It wouldn't hurt to change your Workgroup name to something different either: right-click on My Computer, Properties, Computer Name, Change button, then change the name. You must reboot after that. I hope this helps you.

If you need help with this, we can do it for you remotely. Just give us a call toll free at 1-866-631-0985 from anywhere in North America between 7am-8pm Eastern Time. If you live outside this region, you can still get support by going to our website and starting a Live Chat. Obtain free computer information and paid support at http://www.DrOrdi.com/qanda-e.html